General
Contacts / Connections
Communities / Discussions
Library / Resources
General | Top
Q: What is my username/password?
A: Your login credentials are the same username and password you use to log in to NAMIC.org. If you have forgotten your password, you can reset it
here..
Q: How do I update my contact information?
A: On your profile page, please select the pencil icon next to “Contact Details” in the left column.
Q: How do I control what information is visible in My Profile?
A: Please navigate to your profile page, then select the “My Account” tab and choose “Privacy Settings” from the drop-down menu. This will let you control what information is visible to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.
Contacts / Connections | Top
Q: How do I find other NAMIC Connections users?
A: Click the “Network” or “Directory” link found in the main navigation bar. The directory lets you search for other users based on:
- First and/or last name
- Company/Institution name
- Email address
- City
- State; and
- Country
Q: How do I add contacts to my contact list?
A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.
Communities / Discussions | Top
Q: What NAMIC Connections community/communities do I already belong to?
A: NAMIC assigns members to NAMIC Connections communities based on information listed in the NAMIC database. To see which community/communities you belong to, go to the “Communities” tab in the main navigation bar. Select “My Communities.”
Q: How do I join a NAMIC Connections discussion community?
A: NAMIC assigns members to NAMIC Connections communities based on information listed in the NAMIC database. If you do not have access to a community but believe you should, please contact the membership team at
membership@namic.org.
Q: How can I control the frequency and format of emails I received via NAMIC Connections?
A: Navigate to your profile and click on the “My Account” tab. Choose “Community Notifications” from the dropdown menu. On that page, you can view and control your subscription options. For each discussion, you have the following delivery options:
- Real time: sends an email every time a new message is posted.
- Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
- No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.
- Consolidated Digest: Allows you to combine multiple communities into one notification email.
Q: How do I leave a NAMIC Connections community or unsubscribe from a discussion?
A: Go to your profile and click on the “My Account” tab. Choose “Community Notifications” from the dropdown menu. You will see a list of available communities and those to which you’ve subscribed. Select “Leave Community” under the Actions column for the discussions you wish to leave.
Q: How do I start a discussion thread?
A: On the site, go to “Participate” > “Post a message.” From an email for a particular discussion group, you can use the “Post Message” link located at the top of the discussion email. Each community also has a unique email address. Save that to your address book, and easily start a new post like you would a regular email.
Q: How do I respond to others’ posts?
A: To respond to a discussion post, please navigate to the discussion post and click “Reply” to send your message to the entire community. To send a message to the only author of the post, please select “Reply Privately” (located in the “Reply” drop-down). We recommend replying privately for simple comments like “me, too” that add little value to the overall discussion; and replying to the entire community when you are sharing knowledge, experience or resources that others could benefit from.
Q: Can I add a post or reply to a post anonymously?
A: Yes. Anonymous posting and replying is allowed. To start a post and send it anonymously, click the box next to “Post message anonymously,” which appears under the “Discussion subject” line.
To reply to a post anonymously, click the “Reply” button at the top righthand side of whatever post you’re engaging with. Click the “Post Anonymously” checkbox above the blue “Post” button.
Q: I’m having trouble viewing the HTML email messages. How do I fix this?
A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the “My Account” tab. Choose “Community Notifications” from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.
Q: How do I see a listing of all the posts to a specific NAMIC Connections community?
A: Navigate to that community’s landing page then click on the “Discussions” tab in the navigation. If you see a post you’re interested in, click the subject line, which will take you to the entire thread.
Libraries | Top
Q: What is a library and how is it populated?
A: A library is a repository of resources uploaded my NAMIC or other NAMIC Connections users. A library is populated in two ways:
- When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
- You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or “Create New Library Entry” button on any community’s library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a file?
A: Select the “Share a File” link found under “Participate” in the main navigation or “Create New Library Entry” on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:
- Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
- Upload your file.
- Select “Next” if you want to further describe your files and/or add tags to your file. Otherwise, please click “Finish” to post your library entry
Q: What kind of files can I upload?
A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.